Terms & Conditions


1. Contour Women’s Fitness L.L.C maintains the www.contourfitnessuae.com website.

2. The United Arab Emirates is our country of domicile, and the governing law is the local law of the UAE. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the United Arab Emirates

3. Visa and MasterCard debit and credit cards in AED will be accepted for payment

4. We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE

5. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website

6. Cardholder must retain a copy of transaction records and Merchant policies and rules

7. User is responsible for maintaining the confidentiality of his/her account and private information

8. Payment Confirmation: You will receive an email after payment within 24 hours to confirm that the payment was successful.

9. Cancellation policy: Customers may cancel their membership providing appropriate corresponding evidence to prove either cancellation of residence visa, or an official medical report. Recurring payments will cease as of the first day of the next month. 

10. Refund Policy: Membership packages are non-refundable however may be cancelled if the member provides a valid medical report or proof of visa cancelation. Refunds will be done only through the Original Mode of Payment. Please allow for up to 45 days for the refund transfer to be completed.

Privacy Policy

1. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

2. www.contourfitnessuae.com will not pass any debit/credit card details to third parties

3. www.contourfitnessuae.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.contourfitnessuae.com) cannot guarantee the security of any information that is disclosed online

4. The www.contourfitnessuae.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

5. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Contact Us: Contour Fitness Studio, UAE, PO box 42829 

Using the Studio

1. Use of the studio by people under the age of 18 years is only permitted with written authorization from the parent who is awarded custody and by signing a waiver. 

2. It is the responsibility of the member to check with their doctor before taking any exercise program at Contour Fitness Studio.

3. Members can bring their friends and guests upon payment of a fee applicable on the date or upon use of a valid pass at the reception. 

4. Members of the studio shall not exercise beyond their personal limits. Members should seek clarification before using any equipment they do not know. 

5. The studio's operating hours are defined by the studio management and are subject to change following prior notice to users. The services offered may be subject to change of schedule / activity without prior notification to the users.

6. Contour Fitness Studio reserves the right to refuse entry or to exclude any person who refuses, without legitimate cause, to pay for the services used or who does not behave appropriately or causes disturbances in the activities of the studio. 

7. The studio is not responsible for any valuables kept in the lockers.

8. The use of cameras at the studio is prohibited without prior authorization from studio management.

Using Contour Fitness Material to Exercise Off Site

1. I agree that Contour Fitness Studio strongly recommends that I should consult with my physician before beginning any exercise program

2. I know that Contour Fitness Studio is not a licensed medical care provider and represents that it has no expertise in diagnosing, examining or treating medical conditions of any kind, nor in determining the effect of any specific exercise on a medical condition.

3. I understand that when participating in any exercise or exercise program, there is a possibility of physical injury. If I engage in any exercise or exercise program, I agree that I do so at my own risk.

4. Contour Fitness Studio is in no way responsible for my voluntary participation in these activities.

5. I assume all risk of injury to myself and agree to release and discharge Contour Fitness Studio from any and all claims or causes of action, known or unknown, arising out of its negligence.

Health & Hygiene

For health and hygiene reasons, all MEMBERS are required to: 

  • BRING A HAND TOWEL TO THE GYM. 
  • WEAR PROPER SPORTS SHOES WITHOUT COMING FROM THE STREET. 
  • BRING A BOTTLE OF WATER FOR USE DURING WORKOUTS.
  • WEAR APPROPRIATE, COMFORTABLE, COTTON CLOTHING (t-shirt, trousers, etc.).

Rules for bringing CHILDREN to the studio

1. Mothers can bring children to the studio at their own risk and with the condition that the child at all times will be either seated or buckled in the stroller. Contour Fitness Studio is not responsible for any injury caused to the children.

2. The children cannot participate in the class if they are not members.

Transfer of Membership

1. A member may transfer her membership to another person that is not a member at Contour Fitness yet. Contour Fitness will charge AED 550/- for each transfer relating to administrative costs. Monthly fee values of promotional campaigns and special partnerships with companies or other partners are non-transferable. 

2. Membership cannot be transferred to any PT sessions.

Body Assessments

1. First body assessment will be booked by the centre and all the parameters of the assessment will be explained to the member & she will also be provided with eating guidelines.

2. Second & subsequent body assessments will be done every 4 weeks. 

3. Non member body assessment will be charged at AED 100. 

Cancelations of Membership and Personal Training Packages

1. In the event of the member presenting a valid medical report, or due to a member’s visa being cancelled, 50% of the cost of the members package will be refunded. Management also holds the right to cancel any membership at any time- with  notice, for reasons beyond its control. No Refunds will happen for any cancellations from management. 

2. Packages that have been payed for in instalments are NON-REFUNDABLE.

Freezing of Membership

Freezing of 6 month membership and PT packages are allowed for up to 30 days, 12 month memberships can be frozen for 45 days, and 18 month memberships can be frozen for 90 days- with a valid reason. Request forms from reception must be completed in order to allow the freezing period to begin.

Booking Personal Training

1.The member should pre-book Personal Training sessions- choosing the ideal days and timings upon the availability of the  Personal Trainer.  

2. The cancellation of scheduled sessions should be done a minimum of 24 hours before the agreed time. Sessions cancelled with less than 24 hours prior to the session will be considered as completed. 

Class Bookings & Number of Classes 

1. Contour Fitness Studio classes are specialized classes and good result can be achieved by doing 1 class a day. More than two classes may not give added benefit to the member but can cause tiredness & fatigue. Contour Fitness Studio trainers recommend 1 class done with maximum energy. For more information please speak to a trainer.

2. Contour Fitness Studio does not guarantee a place in the class unless online booking is made. The bookings are available 16 hours before the time of the class and they will close 30 minutes before the class starts.

3. All members have the right to book maximum 1 class per day and they are responsible to cancel the booking in case of impossibility to attend. 

4. Participation in group classes is subject to the presentation of a booking reference to enter the room. Members cannot enter the room 5 minutes after the class start. The studio cannot be accessed until 20 minutes before classes begin.

5.Places for the group classes are limited to the area of the room. The control of the availability of spaces in a class will be performed using entry cards. Contour Fitness Studio does not guarantee places to all members at all times of classes.

6. All Contour Fitness Classes have the duration of 45 minutes, and will always start on time. Classes will not be extended due to delays or interruptions caused by any members.  

Regulation

This regulation may be amended at any time, without any notice. The company is not responsible for any liability or loss of any members. 

All rights reserved to Contour Fitness Studio